The moment a customer messages, the AI Dispatcher replies — no queue, no waiting. It reads what they need and hands the conversation to the right teammate, with the full thread already attached.
new conversation
A full AI Agent doesn't just triage — it resolves. It answers from your knowledge base, runs actions like lookups and updates, and only brings in a human when it should.
handled by AI
When a person is handling the chat, Copilot drafts the reply for them. Your agent reviews it, tweaks if needed, and sends — faster answers without losing the human touch.
Mira · handling now
No migration project, no separate CRM to wire up after the fact. Connect your channels, and the inbox and CRM are already talking to each other.
Link WhatsApp, Instagram, Messenger, Telegram, email, and SMS — they all feed into one inbox.
Every seat sees the shared inbox and the same CRM — no separate logins for separate tools.
Add an AI Dispatcher for instant first response, or a full AI Agent to run entire conversations end to end.
Most platforms make you choose between a messaging tool and a CRM, then stitch them together yourself. Mitsolab ships them as one system from day one — every paid Portal seat includes both, and the trial does too.
One connected system
Work side by side
Answers and tools together
Real-time visibility
Private Cloud runs on a server dedicated entirely to your company, hosted in the country you choose — built for teams with data residency requirements or privacy regulations a shared platform can't meet.
For sales, support, and operations.
Most platforms bolt CRM onto messaging or AI onto CRM. Mitsolab was built as one connected platform from the start, so your inbox, CRM, AI agents, dashboards, reports, automations, and action tools all share the same customer data.
Every conversation in one inbox
Humans and AI work together
Shared customer history
Invite up to 10 teammates and use every Portal feature.
