Instant, accurate answers
Context-aware responses grounded in your knowledge base, policies, and tone. Guardrails ensure every answer stays on-brand and accurate.
AI-Powered Customer Support
Support that thinks, acts, and never sleeps
Deploy AI agents that answer customers, retrieve intelligent data, trigger workflows, and hand off to humans — without rebuilding your stack.
Build Your Agent
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Works with your existing stack
Core Capabilities
Everything your support team needs, built in
One agent. Every channel. Real actions — not just answers.
Trigger real workflows
Update records, push tickets, launch automations — all from within the conversation.
Connect your stack
APIs, webhooks, and native connectors to every tool your team already uses.
Dynamic Sources
AI reasoning over live data. Find the cheapest product, latest order, or right answer — not just matching documents.
Learn moreAuto-ticketing
Create support tickets with full conversation history, priority, and context — automatically.
Human handoff
Seamlessly escalate to live agents when customers need a human touch, with full context preserved.
Dynamic Sources
Beyond keyword matching.
Real reasoning.
Traditional RAG retrieves documents that match keywords. Dynamic Sources queries your live data with AI reasoning to compute exact answers — the kind your customers actually need.
Traditional RAG
Keyword document retrieval
What's your cheapest chair?
Searching documents for "cheapest chair"…
Here are some chairs from our catalog: Executive Chair ($299), Mesh Chair ($189), Ergonomic Office Chair ($249), Gaming Chair ($179)…
No direct answer — just a list of keyword-matched documents.
Dynamic Sources
Live data with AI reasoning
What's your cheapest chair?
Querying product catalog…
Filtering: category = chairs
Sorting by price: ascending
Our most affordable chair is the Mesh Task Chair at $89. It includes lumbar support and ships in 2–3 days. Would you like to add it to your cart?
Reasoning over live data
Query your product catalog, inventory, orders — any structured source — with real AI reasoning, not pattern matching.
Filter, sort, compute
Find the cheapest, most popular, or recently updated items. Get answers that require computation, not just retrieval.
Always current
Queries hit your live data sources in real time — no stale embeddings, no outdated knowledge base snapshots.
Built-in Apps
Your team's command center
MitsoLab ships with purpose-built apps that give your human team full visibility and control over every customer interaction the agent handles.
Ticketing
Support OperationsWhen the agent can't resolve an issue, it automatically creates a structured ticket with the full conversation, customer context, and priority level. Your team sees organized, ready-to-action tickets — no manual work required.
- Agent-created tickets with full context
- Priority and category auto-tagging
- Full conversation history attached
Human Handoff
Live SupportWhen a customer asks for a human, the conversation transfers instantly to your live support team. Agents receive it in a dedicated platform with the full chat history — the customer never has to repeat themselves.
- Instant AI-to-human transfer
- Full chat context preserved
- Dedicated live agent interface
Orders
Operations PortalA dedicated portal for orders created by your AI agent. Perfect for restaurants, retailers, and service businesses — manage delivery, pickup, and other order types all in one place.
- Centralized orders portal
- Delivery & pickup management
- Real-time status tracking
Platform Flow
End-to-end customer journey, fully automated.
From first message to resolved ticket, MitsoLab handles every step — with your team stepping in only when it truly matters.
Design your agent in minutes, connect your tools, and define the actions it can take. Launch across every channel with one deploy flow.
Answer FAQs, orders, policies, and product questions accurately — including complex queries via Dynamic Sources.
Process orders, create tickets, update records, and launch workflows — all directly from the conversation, automatically.
When customers need a human, your agents hand off instantly with full context. No repeating, no friction — just continuation.
Review failed intents, tune prompts, and expand knowledge sources while tracking resolution rates and response quality over time.
Omnichannel
Deploy your agent wherever customers are
One agent. Multiple surfaces. Same context. Put MitsoLab where your customers already spend time — without rebuilding anything.
- Embedded website chat widget
- WhatsApp & Instagram
- Telegram & Messenger
- Shopify & WordPress
Security First
Built for security at every layer
MitsoLab keeps customer data protected with enterprise-grade encryption, access controls, and infrastructure built for modern AI workflows.
Encryption in transit
All data encrypted with TLS 1.3
Role-based access
Granular permissions per team member
Audit-ready controls
Full logs for compliance and review
How do I train my agent?
Upload files like PDFs, docs, text, HTML, or CSVs. You can also add products, notes, and FAQs in the dashboard, plus sync knowledge from Notion.
What are Dynamic Sources and how are they different from RAG?
RAG (Retrieval-Augmented Generation) matches keywords in your documents. Dynamic Sources lets your agent reason over live structured data — like your product catalog or inventory — to compute exact answers. So instead of returning a list of chairs, the agent can actually find and return the cheapest one.
How does the Human Handoff app work?
When a customer asks for a human or the agent detects escalation is needed, the conversation transfers to your live support team with full chat history. Your team receives it in the Human Handoff portal and continues the conversation seamlessly — no repeat introductions.
What kinds of businesses can use the Orders app?
Any business where the agent places orders on behalf of customers — restaurants for delivery or pickup, retailers, service bookings, and more. The Orders portal gives your team a single view of everything the agent has created.
How can the agent take actions or call APIs?
Define custom API actions for your systems, or connect built-in integrations like Google (Gmail, Calendar), Stripe, and more. Turn on what's allowed, and the agent can run those workflows automatically when needed.
Where can I deploy the agent?
Embed the chat widget on your site or launch a hosted chat page on your domain. Go live on WhatsApp, Instagram, Messenger, Telegram, plus one-click WordPress and Shopify setups.
Get started today
Build your AI Agent today
Start free and explore the full MitsoLab platform.
One agent. Every channel. Real action.
No credit card required